[vc_row][vc_column][vc_text_separator title=”Sunny Bloom Transfers Terms & Conditions”][vc_column_text animation=”none”]
Before requesting a transfer service offered on our website “www.sunnybloomtransfers.com” make sure you have read and understood the terms and conditions set out below, as these terms and conditions will govern any subsequent agreement.
If you do not understand any of the contractual conditions, we recommend that you contact our customer service before proceeding with any contract.
We recommend using e-mail for any contact with us, as it is faster and more reliable than postal services.
Services
We offer travel transfer services for individuals or groups.
Online hiring procedure
The contract becomes legally binding only when the customer receives confirmation that the requested service is available and is notified of this by e-mail. In the event that it is not possible, for whatever reason, to provide the requested service, the customer will be informed and refunded the full amount by the same method as the payment was made.
The customer is obliged to acknowledge all notifications made.
However, in the event that the customer does not acknowledge receipt of an email, the records that exist in the email on our server must be considered as proof of receipt.
Proof of service booking will be made available at the time of booking confirmation by email.
It is highly recommended that site customers read all the terms and conditions of the offers in detail, and carefully check the details of their bookings and confirmations before submitting their order. These terms and conditions, and the details provided by the customer, form the basis of any eventual contract. Special care must be taken when completing the booking to ensure that all mandatory fields, indicated by an asterisk (*) have been completed.
Responsibility
We cannot be held responsible for incidents that may occur in the provision of the service, more specifically illness, personal injury or death, unless caused by negligence. Any compensation for accident, illness or death resulting from the use of the transfer service will be subject to the laws and jurisdiction of the country in which the service is actually provided.
We will be absolved from all types of liability in which the customer makes a contract directly with the driver or with the service provider.
Changes and cancellations
The proof sent by email to the customer, includes the destination address requested by the customer. Any changes to these or any other information must be sent in writing by email to info@sunnybloomtransfers.com prior to the date of travel.
The Customer is responsible for any additional service costs resulting from the requested change. Changes subject to availability and acceptance. Two changes are free; other changes may incur an administrative fee
Any request to cancel the contract must be made through our email address info@sunnybloomtransfers.com at least 48 hours before the transfer service starts. In this case, we will fully refund the payment made. In cases where cancellation is requested within a period of less than 48 hours prior to the start of the transfer service, there will be no refund of payment. You should contact customer service by email if you need to claim against your tour operator, airline, or travel insurance.
Procedures in Contacts
All contacts related to the supply and/or changes to the information in the booking contract must be made exclusively by e-mail.
In the event of unavoidable changes to the contract, the customer will be informed via the email address provided at the time of booking. The sending of this e-mail will be considered as proof of receipt by the customer. It is therefore essential that you verify that the email address provided is correct and also that you can ensure that you have read any email received by the dates and times.
If you do not show up at the pick-up point within 20 minutes after the time specified in the transfer request, the driver will try to contact you using the mobile phone number you provided. If it is not possible to contact you because you did not provide a mobile phone number at the time of booking, or the call is not answered, the service will not be carried out and the refund will not be made.
Declaration of Responsibility and Capacity
The act of entering into this contract implicitly means that customers declare that:
They are of legal age and in full use of their mental faculties, thus allowing them to comply with all their legal responsibilities relating to this agreement.
They are aware of the scope of the services that are the subject of this contract, in the aforementioned information and the content of the general conditions.
They declare that the credit or debit cards they use belong to them, and that there are sufficient funds to cover the cost of the service.
They understand that they must give notice, as soon as reasonably practicable, of any variation or change in the details they have provided.
The services to be provided are in accordance with the details specified in the confirmation email. It is therefore the customer’s responsibility to verify all data contained in the transfer confirmation. If the confirmation details are incorrect the customer must contact us immediately to correct these details.
Transfers
At the time of transfer, the driver will wait at the pick-up point for a maximum of 60 minutes from the time of arrival of the flight. (In case of airport transfer) Waiting time from any other point must be restricted to 10 minutes after the scheduled time.
In the event that the customer is not able to locate the driver upon arrival, it is the customer’s responsibility to contact us using our contact number. If the customer does not call these numbers, within 60 minutes of the flight arrival time, in the case of airport pick-ups, and within 10 minutes for the remaining pick-ups, we will not be aware of the problem, the transfer reservation will be canceled. and no refund will be due. An electronic record of all incoming calls to the telephone number is maintained by the telephone service provider and may be used as evidence in the event of a dispute over whether the numbers were called or not.
The customer is responsible for checking the agreed time for pick-up, for the transfer service, and also for ensuring that your arrival time at the departure airport allows you to arrive at least 10 minutes before check-in opens and under no circumstances less than two hours before the flight’s scheduled departure time.
We cannot be held responsible for delays due to force majeure, or other circumstances beyond our control, namely accidents suffered by third parties on transfer routes, police stations, acts of terrorism or vandalism, extreme weather conditions, traffic levels unusual arrivals, or delays at airports. The route to and from the chosen destination cannot be guaranteed and the route map traced by Google displayed on our website is for informational purposes only.
It is the customer’s responsibility to provide complete and accurate pick-up and drop-off addresses at the time of booking. The Driver will pick up the customer as close as possible to the indicated addresses, whenever they allow easy access to the type of vehicle used. In the event that access via the conventional road is closed due to weather conditions, or road accidents, etc., the driver may, at the customer’s express request, use a longer route to reach the agreed destination, but in this case the customer will be responsible for any additional costs.
Baggage
Each passenger is entitled to one bag per person, maximum combined size of 158 cm (length + width + height) and carry-on luggage such as bags and small bags, unless additional items are specified during the booking process. All baggage must be clearly marked with the owner’s name and destination address.
Any excess baggage must be declared at the time of booking. The passenger will be responsible for all additional expenses necessary for the transport of excess undeclared baggage.
The transport of luggage and other belongings is carried out at the customer’s own risk and under no circumstances can we be held responsible for any loss or damage.
Right of Admission
By entering into the contract, the customer tacitly grants the driver the right to refuse to transport any passenger who may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous for the driver of the vehicle or other passengers.
Alcoholic beverages cannot be carried in vehicles for the purpose of being consumed on board. This prohibition also extends to narcotics.
Smoking is prohibited inside vehicles.
Applicable law and competent jurisdiction
These General Conditions are subject to the provisions contained in Portuguese legislation.
The resolution of any dispute will be subject to Portuguese jurisdiction in the courts of the District of Faro.
[/vc_column_text][/vc_column][/vc_row]